Job Description

Customer Service Representative, Claims - 08598

Description

Start your career at Liberty Mutual - A Fortune 100 Company!
Start your new year at Liberty Mutual as a Customer Service Representative (CSR) in our Personal Lines Claims division. As a Claims CSR, you'll provide exceptional service to our customers each and every day by completing First Notice of Loss, handling service calls on existing claims and addressing customer inquiries in a variety of areas. This role interfaces with customers, agents and third parties and requires exceptional listening and communication skills. It's a great place to launch your career!

Responsibilities:

• Take inbound calls from customers related to policy/coverage, first notice of loss and existing claims on multiple personal lines of coverage by adhering to set up, coding, and handle time requirements.
• Take First Notice of Losses on new claims, and move those claims through as much of the claims process as possible.
• Must understand relationships between estimates, severities and bottom-line results.
• Issue payment on glass and tow claims.
• Use claims automation systems to fullest extent possible to ensure a quality experience within a target handle time.
• Perform all responsibilities to achieve individual goals on quality, time and customer satisfaction results.

Qualifications:

Qualified candidates will possess:

• Associate's degree or 1 year relevant work experience.
• Previous customer service experience is preferred.
• Strong customer service skills and focus.
• Ability to influence customers to use preferred methods to expedite claims processes (drive in, PACE shop)
• Concise and accurate documentation practices.
• The ability to multitask, talk-type during customer calls, typing at 25 words per minute.
• This role requires the use of multiple claims automation and related systems, some DOS and some windows-based, applications/systems aptitude is a must.

Benefits:

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

• 401K and Company paid pension plan
• Medical coverage
• Dental coverage
• Paid time-off
• Pay-for-Performance
• Discounts on automobile and homeowner's insurance
• Discount fitness memberships
• Flexible spending accounts
• Tuition reimbursement
• Vision care coverage
• Work/Life resources
• Credit Union membership
• Employee and Dependent life insurance
• Disability insurance
• Long-term care insurance

Overview:

We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way

We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.

We believe our employees take pride in knowing that they help people live safer more secure lives every day.

Responsibility. What's your policy?

Job Claims
Primary Location US-IN-Indianapolis

Schedule Full-time
Salary (Pay Basis) 30,700 - 34,100
Education Level High School Diploma/GED ( 11 years)
Shift Variable

Benefits

Dental, Paid Time Off, Holidays, Flexible Spending, Medical, Life, Health Savings Account, 401K, Prescription

Contact Details

Name: Liberty Mutual